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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Craig Krasner

September 1, 2026

5  out of  5
rating by Craig Krasner
"Susana was very knowledgeable and professional. Offered me good options and explained everything i needed to make an informed decision regarding my ins. Very much appreciated her help"
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Melissa Perez

August 31, 2026

5  out of  5
rating by Melissa Perez
"Susana is always a great help whenever we have questions or issues!"
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MARIA FATIMA ANDERSON

August 26, 2026

5  out of  5
rating by MARIA FATIMA ANDERSON
"Ana always is very good with the service I know her for several years"
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Cris

August 26, 2026

5  out of  5
rating by Cris
"State Farm ended up declining coverage for me I’ll try again in the future, But I had a really great experience with the service. Thank you to agent Jasmine and agent Bernie for being so helpful and taking the time to reach out to me for a quote"
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Kassy

August 21, 2026

5  out of  5
rating by Kassy
"Krystal is my agent, and I absolutely love her! ❤️ She was so helpful and made the process of getting my dividend check easy. Thank you, Krystal, for always being there to help, and thank you, State Farm! 🏡❤️🚗"
We responded:
"We love her also!!! So happy you got to experience her exceptional Customer Care...last but not least; thank you for your business and the review!"
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Clive Lindo

August 21, 2026

5  out of  5
rating by Clive Lindo
"Krystal as my agent has been phenomenal. I always reach out to her for any issues that I may encounter. Last recent incident I purchased a new car and she was not available at that particular time. Total chaos with transferring the insurance to my new car. However the very next day I was able to get in touch with Krystal and she patiently made the corrections."
We responded:
"Clive, first thanks for your business and thanks for acknowledging Krystal...she is an integral part of our team thanks for acknowledging her exceptional Customer Care!"
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Ryan O'Neill

August 19, 2026

5  out of  5
rating by Ryan O'Neill
"Krystal from State Farm was fantastic. Super quick and extremely friendly over the phone to help me with what I needed. As a long time State Farm customer it is refreshing to see Krystal set the Standard on Exceptional Customer Service. Thanks again Krystal."
We responded:
"Ryan thanks for your business and thanks for the 5 Star review! So happy you got to experience KC's exceptional Customer Care!"
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adelfa fernandez

August 18, 2026

5  out of  5
rating by adelfa fernandez
"Called to make car insurance payment, Susana took my call and I had a very pleasant experience. Susana assisted me in processing the payment, we discussed my payment preference and she announced a bonus that I would receive in the mail.

Have lost count but I have been a State
Farm customer for over 30 years and don’t plan to ever leave this company. Their service has always been outstanding.

I would recommend Susana as a great asset to your office Mr. Carr and hope that you agree with me. Kudos to Susana!!"
We responded:
"Adelfa, 30 years...thanks for your loyalty and congrats on being a recipient of the dividend return from State Farm! We appreciate your business and thanks for acknowledging Susie's exceptional customer care!"
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Yesidelvalle

August 13, 2026

5  out of  5
rating by Yesidelvalle
"Yani me atendio muy bien con paciencia y empatia me explico todas la coberturas y aclaro todas mis dudas tengo mas de 1
0 an̈os con ellos y han sido excelentes y mi papa tiene mas de 25 an̈os con ellos. Los recomiendo ."
We responded:
"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Bernie Carr, agente de State Farm, aquí en Miami. "
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Daniel Garcia

August 7, 2026

5  out of  5
rating by Daniel Garcia
"Great staff !! Best insurance quote in Kendall, I love working with them"
We responded:
"Daniel, thanks for your business and your loyalty. We appreciate the 5 Star Review! Don't hesitate to let us know if we can be of service for all your insurance needs!"
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Fernando Garcia

August 5, 2026

5  out of  5
rating by Fernando Garcia
"I've had my cars insured with State Farm for 23 years, and I've always received friendly service from the Bernie Carr agency.
Today, I'd especially like to highligth the kind and dilligent customer service I received from Krystal Chavez during my most recent interaction to clarify and resolve some details in my policy.
I congratulate Bernie Carr for having Krystal as part of its team."
We responded:
"Fernando thank you for your loyalty and congrats on being a recipient of the dividend State Farm returned this year! We appreciate your business and thanks for acknowledging KC's excellent customer care!"
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dave wright

August 3, 2026

5  out of  5
rating by dave wright
"Professional, courteous, and knowledgeable. I highly recommend! Helped by Dailys, great experience! Thank you!"
We responded:
"Dave thanks for your business and the 5 star review! Thanks for acknowledging Daily's excellent Customer Care. She is an integral part of our agency and glad you got to experience. Don't hesitate to reach out for all your insurance needs."
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Carlos Ruiz

July 30, 2026

5  out of  5
rating by Carlos Ruiz
"Thank you guys, been with this office seens 2005, won't change. Always very professional."
We responded:
"Carlos, first and foremost, thank you for your loyalty...21 years! We appreciate the business and your loyalty. Don't hesitate to reach out for all your insurance needs!"
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Cookie Ramos

July 28, 2026

5  out of  5
rating by Cookie Ramos
"Jazmín was a wonderful agent very efficient and knowledgeable. I am very happy with all State Farm & Bernie Karr staff executed for all my insurance needs."
We responded:
"Cookie thanks for the 5 star review and your acknowledgement of Jazmin. She is the newest member of my team (5 mos) and as you can see; she is doing a great job! The utmost thanks for your loyalty and your business. Don't hesitate to reach out for all your insurance needs."
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Jesse Giraldi

July 24, 2026

5  out of  5
rating by Jesse Giraldi
"Krystal was very helpful when answering all my questions and getting my account updated!"
We responded:
"Thank you so much for the 5 stars, Jesse! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Abo Omach

July 24, 2026

5  out of  5
rating by Abo Omach
"Bernie Carr's State Farm is outstanding! Exceptional customer service and prompt responsiveness make all the difference when navigating insurance.
The team of professionals is dedicated, attentive and exceptional. I highly recommend this insurance agency to anyone looking for top notch professionalism, reliability and excellent customer service. As a client of 20+ years, I will definitely continue using this agency again and again."
We responded:
"Abo, thanks so much for your loyalty for 20+ years...don't ever hesitate to reach out if you need anything."
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Jeremy Abramson

July 24, 2026

5  out of  5
rating by Jeremy Abramson
"Susana has always been informative and available when needed to discuss my policy and coverage. I have always felt taken care of."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jose Aquino

July 23, 2026

5  out of  5
rating by Jose Aquino
"Have been with Bernie Carr State Farm for several years. They insure my autos, home and their office services goes over and beyond the needq of their customrrs. Ana who is my agent rep at Bernie Carr State Farm is very reliable and detail as an agent. I highly recommend this office for all your insurance needs."
We responded:
"Jose thanks for your loyalty and the review...Ana is one of my valued team members and glad you get to experience her expertise."
Profile photo of Ingrid Vengoechea

Ingrid Vengoechea

July 23, 2026

5  out of  5
rating by Ingrid Vengoechea
"Ana Queiroga is very professional. She has always gone above and beyond in customer service for the past 23 years I've known her. You can count on her for being efficient. Thank you for having her as part of your team."
We responded:
"Thanks Ingrid and we appreciate your business...Ana is a valued member of our team and glad you got to experience her excellent customer service!"
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Brad Ross

July 22, 2026

5  out of  5
rating by Brad Ross
"The best in the business!"
We responded:
"Thanks Brad! We appreciate your business!"
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Rafael Gonzalez

July 22, 2026

5  out of  5
rating by Rafael Gonzalez
"Best experience I've ever had with an insurance agent. I highly recommend them. Krystal and Rubiel are great, very professional and highly experienced."
We responded:
"Rafael...thanks for your business and 5 Star Review for KC and Rubi...don't ever hesitate to reach out for all your insurance needs."
Profile photo of Carlos Duran

Carlos Duran

July 22, 2026

5  out of  5
rating by Carlos Duran
"Great customer service Jazmin Larroy was very helpful, professional, courteous and always available to assist with our insurance needs. We have been doing business with Bernie Carr for many years his staff has always been helpful and informative with any claims or new policies we’ve needed. Highly recommend them."
We responded:
"Thank you so much for the 5 stars, Carlos! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Victoria De la vina

July 22, 2026

5  out of  5
rating by Victoria De la vina
"Been with Bernie Carr Ins. For many years and Ana has been very helpfull and very profesional.Thank You!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. And thank you for acknowledging Ana...she is an asset to my team."
Profile photo of Carlos C

Carlos C

July 20, 2026

5  out of  5
rating by Carlos C
"My insurance agent Krystal Chavez was super kind and knowledgeable. She took the time to explain all my options for car insurance in great detail. She responded fast to all my questions and requests. Would definitely recommend working with Krystal Chavez to all my friends and family or anyone who is in search of a great insurance agent. She will not disappoint you!"
We responded:
"Carlos, thank you for your business and 5 star review! I am excited you got to experience KC's (Krystal) exceptional customer care!
We’re honored by your positive feedback and look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Gisela Abadia

Gisela Abadia

July 16, 2026

5  out of  5
rating by Gisela Abadia
"Excelente Servicio de la Sra. Susana Matienzo"
We responded:
"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Bernie Carr, agente de State Farm, aquí en Miami. "