Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Yolanda Valencia

Yolanda Valencia

April 25, 2025

5  out of  5
rating by Yolanda Valencia
"Rubiel Cabrera was extremely responsive when I needed assistance on 7 cars that we have with Bernie Carr agency. It was a complicated and deadline driven transaction and he took the worry out of it. Fast and Friendly Follow Up! With our long history with this agency, we got the best possible rates and coverage."
Profile photo of Gary Brown

Gary Brown

April 18, 2025

5  out of  5
rating by Gary Brown
"Dailys Gomez was very helpful , During a time of needing support to complete a transaction. Dailys was able to process the all the information I relayed to her , It was also close to the end of the work day when she completed the task at hand. Great job!"
We responded:
"Gary thanks for your 5 star review! Also thanks for acknowledging Dailys...and yes she goes the extra mile no matter what time of day it is! She is a valuable part of our agency...thanks for your business!"
Profile photo of Luis iturriaga

Luis iturriaga

April 17, 2025

5  out of  5
rating by Luis iturriaga
"I have been a state farm customer for over 24 years and with Bernie carr for about 15 years. Jackie Acevedo has always strive to go above and beyond to make sure we have the correct and best policies to fit our needs. Luis Iturriaga"
We responded:
"Luis, first thanks for the 5 star review and most importantly thanks for your business and loyalty! Jacky is a valuable asset to our agency-thanks for acknowledging!"
Profile photo of Michael Colburn

Michael Colburn

April 16, 2025

5  out of  5
rating by Michael Colburn
"I have been in mortgage industry for over 25years and have to communicate with a lot of insurance agents. Krystal Chavez at the Bernie Carr State Farm office is at the top of my list. I needed her to go above and beyond to help us close a loan and she did not hesitate and got the task completed in record time. If this is the way she treats a mortgage company, I'm sure here customer service with consumers is top notch. Thank you Krystal! Michael Colburn Mutual Of Omaha"
We responded:
"Michael, thanks for your business and thanks for acknowledging Krystal! You are spot on with your assessment of Krystal! She is a valuable part of our agency and I am happy to hear you got to experience her fantastic Customer Care! We appreciate referrals!"
Profile photo of Jennifer Montero-Fernandez

Jennifer Montero-Fernandez

April 15, 2025

5  out of  5
rating by Jennifer Montero-Fernandez
"Super happy with Yani at Bernie-Carr State Farm. I was able to switch over both of my cars, homeowners Insurance and Flood. I’m saving over $1000 dollars combined. I even got Life Insurance 🤭 through them. This is a one stop guys! I couldn’t recommend them more. Switch over, you won’t regret it!!"
We responded:
"Jennifer, Thank you for the 5 star review and I am so happy to hear we saved you over $1,000.00! Thanks for putting your trust in Bernie Carr Insurance Agency and Yani, of course! She is truly an asset to our agency!"
Profile photo of Theresa Mercadante

Theresa Mercadante

April 9, 2025

4  out of  5
rating by Theresa Mercadante
"I had a wonderful experience when I met with Rubiel, he explained every detail. Then I received a text today and I spoke to Mary at the front and then she got me in touch with Krystal and she got with Rubiel and they both got back to me to explain the text to me within a timely manner, I will definitely be telling all my friends and family of my experience. Thank you all for a first time with State Farm."
We responded:
"Theresa I am glad to hear Rubiel, Mary and Krystal exceeded your expectations and thank you for your business and the review...is there a reason you gave us 4 stars rather than 5? just curious...thank you,"
Profile photo of victor napoles

victor napoles

April 9, 2025

5  out of  5
rating by victor napoles
"Krystal was very helpful and knowledgeable on my life insurance needs. Kept a positive attitude and was a pleasure to work with!"
We responded:
"Victor, thanks for the 5 star review! I am happy to hear that Krystal made doing business with us easy...we truly appreciate your business and the review!"
Profile photo of Javier Torres

Javier Torres

April 8, 2025

5  out of  5
rating by Javier Torres
"Krystal is outstanding—she's incredibly helpful and knowledgeable. Her customer service is exceptional, and she has assisted me with all my insurance needs."
We responded:
"Javi, Thanks for the 5 star review! And thanks for recognizing Krystal. When are you going to stop and see us. Please give Hiecralyn our regards!"
Profile photo of Jordan Pérez

Jordan Pérez

April 7, 2025

5  out of  5
rating by Jordan Pérez
"Dailys Gomez es increíble a la hora de dar su servicio. Explica todo detallado y tiene excelente conocimiento de lo que hace."
We responded:
"Jordan, gracias por la reseña de 5 estrellas y su negocio. ¡Gracias por reconocer a Dailys! ¡Ella es un verdadero activo para nuestro equipo! "
Profile photo of Edel Alejandro Tejeda

Edel Alejandro Tejeda

April 3, 2025

5  out of  5
rating by Edel Alejandro Tejeda
"Muy buena atención por parte de Yani"
We responded:
"Edel, ¡gracias por tu reseña de 5 estrellas! Me alegra saber que Yani te cuidó muy bien. ¡Estamos aquí para todas sus necesidades de seguro! "
Profile photo of Frank Emilio Mendez

Frank Emilio Mendez

March 24, 2025

5  out of  5
rating by Frank Emilio Mendez
"La mejor atención, muy buen servicio, gracias a Dailys Texido cuento con un buen seguro de auto"
We responded:
"Frank, gracias por su revisión de 5 estrellas y me alegra saber que Dailys cuidó muy bien de usted y de sus necesidades de seguro. También ofrecemos seguros de vida, salud y de propietarios de vivienda/inquilinos. Estoy seguro de que Dailys te hizo saber... ¡Así que regrese por un paquete y más ahorros! "
Profile photo of Ernesto carbonell

Ernesto carbonell

March 24, 2025

5  out of  5
rating by Ernesto carbonell
"Excelente servicio y en especial A Daylis Texido por paciencia y una atención esmerada , y de brindarme o tal ves proporcionarme una excelente cobertura , mil gracias la recomiendo muchísimo"
We responded:
"Ernesto, ¡gracias por la reseña de 5 estrellas y el reconocimiento de Dailys! Ella es un verdadero activo para nuestro equipo. "
Profile photo of Blake Roses

Blake Roses

March 24, 2025

5  out of  5
rating by Blake Roses
"Amazing customer service. Barbara makes the application process super easy and will guide you all the way. She was able to provide us with the best insurance rates."
We responded:
"Ann, thanks for putting your trust in Bernie Carr State Farm Insurance Agency! We appreciate your business."
Profile photo of Ingrid Moss

Ingrid Moss

February 27, 2025

5  out of  5
rating by Ingrid Moss
"Bernie Carr-State Farm insurance agency is my one stop shop for all my insurance needs. I have auto and life insurance and praying to secure homeowners insurance by the end of March through this agency. I was originally with Amalia on homeowners insurance fortunately she retired in December and Yani graciously has taken over to help me seal the deal. 🙏🏾 Both of these ladies have been truly outstanding and a blessing to me. It has been a pleasure working with this agency all around from Mary answering the phone saying how I can make your day better! Just hearing that makes me feel so at ease. Customer service, response time both written and verbal communication is top notch. Mrs. Barbara Carr calls me whenever an insurance product becomes available that may fit me or my family's needs. Mrs. Carr these gestures are what makes you and your agency world's ahead. Mrs. Carr and Bernie Carr State Farm Agency thank you for making me feel like family. ❤️"
We responded:
"Dear Ingrid, WOW! WOW! WOW! First and foremost, THANK YOU for your business and loyalty! Your thoughtful review of our agency truly warmed my heart. We take great pride in ensuring everyone who contacts us has a better day, and it means the world to hear that reflected in your experience. Thank you for recognizing Mary — she consistently goes above and beyond to brighten every interaction. Barbara is passionate about team development and fostering a culture of continuous learning, and your acknowledgment of her efforts is deeply appreciated. While we miss Amalia greatly, we’re delighted she’s enjoying a well-deserved retirement. She left an enduring impact with her warmth and caring spirit, and her clients continue to feel that connection. And of course, we’re so grateful for Yani, who has stepped up seamlessly to ensure our clients continue receiving exceptional service. As our Social Media Expert, she’s also adding a fresh perspective, and we’re thrilled to have her on board! Ingrid, thank you once again for your support and your glowing review. Your kind words mean so much to all of us! "
Profile photo of E Ray

E Ray

February 27, 2025

5  out of  5
rating by E Ray
"I love Bernie Carr and the service that is provided from all of the agents. Jacqueline Acevedo is the BEST and is always willing to assist in whatever questions I may have regarding my policy and my family needs within the State Farm brand. I would absolutely recommend the Bernie Carr agency ⭐️⭐️⭐️⭐️⭐️ service!!!"
We responded:
"First thank you for your business and thanks for acknowledging Jacky! We appreciate your business and will continue to strive to provide you with the utmost customer care. We also appreciate referrals!"
Profile photo of Herminia Lopez

Herminia Lopez

February 1, 2025

5  out of  5
rating by Herminia Lopez
"Pleasant and knowledgeable staff. Always available to help the client. My agent, Jackeline, is the best. Courteous and experienced. She gives prompt attention to all my matters."
We responded:
"Hermenia, thank you for your business and your review! We are also very proud to have Jacky on our team! Thank you for also acknowledging her customer care!"
Profile photo of Nancy Fellman-Hoyle

Nancy Fellman-Hoyle

January 24, 2025

5  out of  5
rating by Nancy Fellman-Hoyle
"I have been a State Farm customer for over 40 years and we started to worry about our homeowners insurance. As everyone knows, hoi is getting difficult but Krystal was able to help me navigate the road to securing our continued coverage. Thanks Krystal!"
We responded:
"Nancy, first thank you for your loyalty to State Farm! We appreciate your business and thank you for acknowledging Krystal! She is a valuable part of our agency! Your recognition means the world to us! If we can be of any assistance for any of your insurance needs; please don't hesitate to let us know and refer us to your friends and family!"
Profile photo of Tilly Anderson

Tilly Anderson

January 20, 2025

5  out of  5
rating by Tilly Anderson
"Fantastic Agent and team. They are professional and knowledgeable. If you're looking for a trust worthy insurance team, Bernie and his team will provide with the service you've been looking for!"
We responded:
"Tilly, thank you for your review! It means a lot to us. We appreciate you!"
Profile photo of Ingrid Rodriguez

Ingrid Rodriguez

January 16, 2025

5  out of  5
rating by Ingrid Rodriguez
"I highly recommend Yani. Her professionalism and help exceed my expectations. Will use her services every time!"
We responded:
"Ingrid, thank you for your business and thanks for acknowledging Yani. She is a valuable part of our agency! Please don't hesitate to contact us for any questions or for any future insurance needs. Please refer us to your friends and family for all their insurance needs!"
Profile photo of Claudia Reyes

Claudia Reyes

January 15, 2025

5  out of  5
rating by Claudia Reyes
"I’ve been a customer of Sate Farm for years and for the past few months, I’d even say year Jacqueline Acevedo has been our point of contact. I can only say nothing but wonderful things about her. She is patient, knowledgeable, willing to go above and beyond to help, and extremely sweet. State Farm has been good to us but Jacqueline has been amazing. Highly recommend her if you ever want to switch companies or are already a client and have any questions/needs."
We responded:
"Claudia thank you for your loyalty to State Farm and our agency. Also thank you for acknowledging Jacky; she is a valuable part of our agency. Please don't hesitate to contact us for any questions or concerns. Also please refer us to your friends and family!"
Profile photo of Abelardo Camba

Abelardo Camba

December 13, 2024

5  out of  5
rating by Abelardo Camba
"Dailys Gomez guides me, today over the phone to understand the process, was patient..she answered all my questions, she made multiples changes in my policy to try to get maximum coverage for my needs,..I'm happy with the results and I wish her the best."
Profile photo of Tristan Hiers

Tristan Hiers

October 15, 2024

5  out of  5
rating by Tristan Hiers
"Just added a fourth vehicle to our policy and Krystal stayed on the phone with me for an hour to make sure that all my questions were answered and that I was satisfied with our policy. Thanks."
Profile photo of Layda Garcia

Layda Garcia

September 6, 2024

5  out of  5
rating by Layda Garcia
"With the kind assistance of Ana Quiroga , my husband has been paying by check at the State Farm Bernie Carr Agency all of our insurance premiums for many years. .In addition to the policies coved by State Farm , Ana assisted him with the payment for other insurance provider such as FEMA , Citizen , Homeowners for our rental properties. Recently due to unexpected events which compromised our banking account we had to change the way these payments will be made making it necessary to change from checks to online payments going forward. We reach out again for assistance and as Ana was not available at that time, Jacky Acevedo , Team Leader, kindly assisted us in correcting one of the duplicate payments that I had erroneously made during the online account setup . Jacky made it possible for us to have autopay on the homeowners , cars, life insurance,, personal liability and umbrella policies going forward. This whole event has been difficult for us to handle by ourselves ; however, Jacky explained the process of how each insurance plays in the coverage process works from homeowners, to rental, and then the umbrella insurance. In addition , she offered to review our current flood policy on all properties , as well as my daughter’s life insurance policies. Again Thank You to the entire Bernie Carr team for your professionalism. Virtuous and friendly disposition. These remarkable qualities makes it easy and enjoyable to continue the business relationship we have enjoyed with your agency for so many years."
We responded:
"Layda, First many thanks to you and your husband for your business and loyalty. Also thank you for taking the time to acknowledge the customer care Jacky and Ana provided; we pride ourselves in meeting and exceeding our customer's needs...again thanks for the business and acknowledgement. We also appreciate any referrals you may so we can provide our services to those you know who have insurance needs. "
Profile photo of Richard Beall

Richard Beall

July 31, 2024

5  out of  5
rating by Richard Beall
"I recently went through an ordeal wherein the Insurance Underwriters for State Farm were trying to cancel my Homeowners insurance because of a faulty roof. This, even though my roof was only in the 12th year of a 30-year roof guarantee and I did not have windstorm on my Homeowners insurance. They literally wanted me to replace a $36,000.00 roof. Bernie Carr, my agent for close to 40-years, came out, took photos of my roof, and stated that my roof looked "perfect". I had a roofing contractor inspect and fix a couple of minor flaws and he submitted photos and details of the repairs. Jacqueline Acevedo, Bernie's Protection Specialist, helped me diligently go through the process of getting my Homeowners Insurance reinstated and was delightful to deal with during this trying process. My sincere thanks to Jacky and Bernie for being great folks in a great agency. Richard C. Beall"
We responded:
"Richard, First thanks for being a loyal customer for 40 years...we can't tell you how much we appreciate you and your business. We pride ourselves on being customer centric and meeting the needs of our customers. Thank you for acknowledging our services and once again, thanks for your business!"
Profile photo of Iittle bit

Iittle bit

May 13, 2024

5  out of  5
rating by Iittle bit
"Always 5 Star. I have been with State Farm for years."